We are excited to announce the launch of a new feature, Auto-Assign.

Auto-Assign lets you create teams to handle specific issues across messaging channels. Customers are routed based on their needs.

Routing Criteria

• Department
• Type of issue
• Branch

How It Works

1. Department: Route inquiries to sales, support, or technical teams.
2. Type of Issue: Assign based on the specific problem.
3. Branch: Route customers to the nearest branch.

Auto-Assign improves efficiency and ensures customers are handled by the right team instantly.

Learn how to enable Auto-Assign