{"id":239,"date":"2026-04-27T16:30:45","date_gmt":"2026-04-27T16:30:45","guid":{"rendered":"https:\/\/blog.ebanqo.com\/?p=239"},"modified":"2026-04-27T16:30:45","modified_gmt":"2026-04-27T16:30:45","slug":"now-that-google-business-message-gbm-will-soon-end-what-next","status":"publish","type":"post","link":"https:\/\/blog.ebanqo.com\/index.php\/2026\/04\/27\/now-that-google-business-message-gbm-will-soon-end-what-next\/","title":{"rendered":"Now That Google Business Message (GBM) Will Soon End What Next?"},"content":{"rendered":"\n<p>Google has announced that it is shutting down the Google Business Message feature, which allows customers to chat directly with businesses on Google listings like Maps and Search.<\/p>\n\n\n\n<p>This means your customers would not be able to engage you directly after they search for your business on Google.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.ebanqo.com\/wp-content\/uploads\/2024\/07\/GBM-ending-email.webp\" alt=\"End of Google Business Message\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What You Should Know About the End of GBM<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.ebanqo.com\/wp-content\/uploads\/2024\/07\/Timeline.png\" alt=\"GBM Timeline\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>May 28, 2024 \u2013 Announcement of shutdown<\/li>\n\n\n\n<li>July 15, 2024 \u2013 No new conversations<\/li>\n\n\n\n<li>July 31, 2024 \u2013 Complete removal<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What This Means for Your Business<\/h2>\n\n\n\n<p>Businesses will lose a direct messaging channel on Google Search and Maps.<\/p>\n\n\n\n<p>This is an opportunity to adopt better messaging platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">eBanqo Web Chat as an Alternative<\/h2>\n\n\n\n<p>Web chat allows customers to communicate directly on your website.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7 availability<\/li>\n\n\n\n<li>Instant responses<\/li>\n\n\n\n<li>Easy integration<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Key Benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Better customer convenience<\/li>\n\n\n\n<li>Improved engagement<\/li>\n\n\n\n<li>Customizable interface<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Get Started<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to your account<\/li>\n\n\n\n<li>Configure webchat settings<\/li>\n\n\n\n<li>Add widget to your website<\/li>\n\n\n\n<li>Inform customers<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Switching to web chat ensures continued customer engagement and better experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google has announced that it is shutting down the Google Business Message feature, which allows customers to chat directly with businesses on Google listings like Maps and Search. This means your customers would not be able to engage you directly after they search for your business on Google. What You Should Know About the End [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":240,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product"],"_links":{"self":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/comments?post=239"}],"version-history":[{"count":1,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/239\/revisions"}],"predecessor-version":[{"id":241,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/239\/revisions\/241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/media\/240"}],"wp:attachment":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/media?parent=239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/categories?post=239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/tags?post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}