{"id":242,"date":"2026-04-27T16:33:04","date_gmt":"2026-04-27T16:33:04","guid":{"rendered":"https:\/\/blog.ebanqo.com\/?p=242"},"modified":"2026-04-27T16:33:04","modified_gmt":"2026-04-27T16:33:04","slug":"product-update-auto-assign-is-here","status":"publish","type":"post","link":"https:\/\/blog.ebanqo.com\/index.php\/2026\/04\/27\/product-update-auto-assign-is-here\/","title":{"rendered":"Product Update: Auto- Assign is here"},"content":{"rendered":"\n<p>We are excited to announce the launch of a new feature, Auto-Assign.<\/p>\n\n\n\n<p>Auto-Assign lets you create teams to handle specific issues across messaging channels. Customers are routed based on their needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Routing Criteria<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Department<\/li>\n\n\n\n<li>Type of issue<\/li>\n\n\n\n<li>Branch<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How It Works<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Department:<\/strong> Route inquiries to sales, support, or technical teams.<\/li>\n\n\n\n<li><strong>Type of Issue:<\/strong> Assign based on the specific problem.<\/li>\n\n\n\n<li><strong>Branch:<\/strong> Route customers to the nearest branch.<\/li>\n<\/ol>\n\n\n\n<p>Auto-Assign improves efficiency and ensures customers are handled by the right team instantly.<\/p>\n\n\n\n<p><a href=\"https:\/\/helpcenter.ebanqo.com\/?knowledgebase=how-to-use-auto-assign\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to enable Auto-Assign<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are excited to announce the launch of a new feature, Auto-Assign. Auto-Assign lets you create teams to handle specific issues across messaging channels. Customers are routed based on their needs. Routing Criteria How It Works Auto-Assign improves efficiency and ensures customers are handled by the right team instantly. Learn how to enable Auto-Assign<\/p>\n","protected":false},"author":1,"featured_media":243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product"],"_links":{"self":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/comments?post=242"}],"version-history":[{"count":1,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/242\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/posts\/242\/revisions\/244"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/media\/243"}],"wp:attachment":[{"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/media?parent=242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/categories?post=242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.ebanqo.com\/index.php\/wp-json\/wp\/v2\/tags?post=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}