Chatting with customers
How to chat with customers on the queue 1. To chat with a customer on
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Knowledgebase
- June 28, 2021
- 7:11 am
How to set, change or edit working hours
Go to configurations > working hours. A modal appears. To change working hours To change
How to set your support queue attendance type
Support queue attendance type describes how you want to attend to customers on your support
How to change email for support queue notification
To enable or disable your support queue email notification, log in to your account. Click
How to enable or disable support queue email notification in your eBanqo Messenger account
To enable or disable your support queue email notification, log in to your account. Click
How to set your customer wait time
To set customer wait time, log in to your account. Click on configurations > bot
How to change your eBanqo Messenger Password
To change your password, log into your account and go to Manage Profile. Click on
How to delete a user in eBanqo Messenger
To delete a user, go to configuration > users. Using the slider at the bottom
How to add a new user to your eBanqo Messenger Account
To create a new user, go to configurations > users. Click on the button Create
How to disable or deactivate a role
To disable or deactivate a role, go to configuration > role. Using the slider at