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ecommerce customer interaction messaging

The Future of Business-to-Customer Interaction is in Social Messaging: The E-commerce Perspective

Social messaging apps are revolutionizing e-commerce by offering immediate, personalized, and engaging interactions. With over 5 billion users globally and 90% expecting quick responses, these platforms enhance customer satisfaction, drive sales, and provide 24/7 support at a lower cost. Leveraging AI chatbots and real-time communication, businesses can boost engagement and conversion rates effortlessly.

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challenges for customer service

7 Customer Challenges You Should Overcome Now

Customers are the lifeblood of any business! A business without customers is as good as wielding an empty infinity gauntlet without its stones. It’s essential always to keep them smiling. If there were an Oscar award category for the best set of loyal fans, it would be the buying customers running away with the handheld golden statute by a mile.

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