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How to build a chatbot your customers will love
You are very familiar with the advantages of chatbots. They provide better customer experience, give instant answers to questions and improve customer service. Despite these
Rule-based or AI Chatbots: which one is best for your business?
When implementing a chatbot solution for your business, there are several questions to consider. One of which is, what the best chatbot for your business:
The importance of customer self-service in your support strategy
As a competitive advantage, businesses are always looking for new ways to make customer service better. They want to provide quick, efficient and convenient service,
How to use Twitter Chatbot to provide excellent customer service
One of the major reasons consumers use Twitter is to interact with brands. Most of these interactions are around customer support and enquiries. Providing customer
How to use messaging apps to provide faster and more convenient customer support
Today, customer service is characterized by prompt and convenient service. It is now a key differentiator as customers are unwilling to put up with poor
5 tips for choosing a conversational AI platform
Conversational AI has continued to grow, recording about 25% year over year increase in its use in standard business practices. By 2020, 34% of businesses
