One of the major reasons consumers use Twitter is to interact with brands. Most of these interactions are around customer support and enquiries. Providing customer

Customers expect their issues to be resolved as quickly as possible, and businesses that achieve this are viewed more favorably. However, improving response time isn’t

Interactive chatbots are everywhere today, but not all chatbots are created equal. They range from simple FAQ bots to advanced AI assistants that understand natural

Telecom companies serve large customer bases, and rising expectations have made it challenging to meet customer demands quickly. Despite heavy investment in customer support, satisfaction

When businesses build their first chatbot, they often focus on use cases — the functions and capabilities — while overlooking the importance of the conversation