To enable or disable your support queue email notification, log in to your account. Click on configurations > bot settings.

If you didn’t enable edits, click on enable edits button. This enables you to to make any changes to support settings.

Click on support queue email notification.

From the drop-down menu, choose your preferred options. Click Always  if you want to receive a notification once someone joins the queue.  Select only when the customer is delayed  if you want to receive an email only when the customer has been on the queue for a while. Your changes are automatically saved.