Google has announced that it is shutting down the Google Business Message feature, which allows customers to chat directly with businesses on Google listings like Maps and Search.

This means your customers would not be able to engage you directly after they search for your business on Google.

What You Should Know About the End of GBM

• May 28, 2024 – Announcement of shutdown
• July 15, 2024 – No new conversations
• July 31, 2024 – Complete removal

What This Means for Your Business

Businesses will lose a direct messaging channel on Google Search and Maps.

This is an opportunity to adopt better messaging platforms.

eBanqo Web Chat as an Alternative

Web chat allows customers to communicate directly on your website.

• 24/7 availability
• Instant responses
• Easy integration

Key Benefits

• Better customer convenience
• Improved engagement
• Customizable interface

How to Get Started

• Login to your account
• Configure webchat settings
• Add widget to your website
• Inform customers

Conclusion

Switching to web chat ensures continued customer engagement and better experience.