Personalization helps brands stand out and connect better with customers. Benefits How to implement Conclusion Personalized chatbots improve business performance.

We are excited to announce the launch of a new feature, Auto-Assign. Auto-Assign lets you create teams to handle specific issues across messaging channels. Customers are routed based on their needs. Routing Criteria How It Works Auto-Assign improves efficiency and ensures customers are handled by the right team instantly. Learn how to enable Auto-Assign

Google has announced that it is shutting down the Google Business Message feature, which allows customers to chat directly with businesses on Google listings like Maps and Search. This means your customers would not be able to engage you directly after they search for your business on Google. What You Should Know About the End […]

Artificial Intelligence (AI) has now become virtually the lifeblood of all industries. The adoption rate has surged exponentially in recent years, from healthcare to finance. According to reports, 82% of companies worldwide are either using AI or exploring integrating it into their business processes. The global AI market is expected to reach $2 trillion by […]