Blog
Product Update: Auto- Assign is here
We are excited to announce the launch of a new feature, Auto assign. Auto assign lets you create different teams to handle specific issues or
Everything you need to know about Google’s Business Messages
Google is the world’s most visited website with over 3.5 billion searches per day. You can relate to this information because you head to Google
5 customer engagement best practices that boost retention
It’s common knowledge that engaged customers account for a higher share of the pocket, spend more and are more loyal than unengaged ones (link). It’s
5 tips for building a stellar customer service chatbot
Customers’ demand for rapid and convenient support has led businesses to pay more attention to customer service. They’re unwilling to put up with subpar service
Five use cases and benefits of chatbots in telecoms
Telecoms boast of a large customer base and changing customer expectations has made it challenging to rapidly meet the demands of their customers. Telecommunication businesses
3 quick tips for managing high support volume during the holiday shopping season
Holiday shopping season is a busy time for support teams. They answer lots of questions about discounts, return policies, and shipping. These large requests coming
