Blog
How To Use A Customer Service Chatbot To Improve Resolution Time
You’re right to obsess over resolving support issues within the shortest time possible because that’s what customers expect, and they look more favorably to businesses
A Complete Guide to WhatsApp For Business
We’d have loved to start this article with “WhatsApp holds a lot of potential for businesses”. But that’s not true. Why? A lot of businesses
What is Instagram DM Automation?
Just like other social media platforms, Instagram started off as a channel for users to build a community and keep in touch with friends and
Product Update: Auto- Assign is here
We are excited to announce the launch of a new feature, Auto assign. Auto assign lets you create different teams to handle specific issues or
Everything you need to know about Google’s Business Messages
Google is the world’s most visited website with over 3.5 billion searches per day. You can relate to this information because you head to Google
5 customer engagement best practices that boost retention
It’s common knowledge that engaged customers account for a higher share of the pocket, spend more and are more loyal than unengaged ones (link). It’s
