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The importance of customer self-service in your support strategy
As a competitive advantage, businesses are always looking for new ways to make customer service better. They want to provide quick, efficient and convenient service,
How to use Twitter Chatbot to provide excellent customer service
One of the major reasons consumers use Twitter is to interact with brands. Most of these interactions are around customer support and enquiries. Providing customer
How to use messaging apps to provide faster and more convenient customer support
Today, customer service is characterized by prompt and convenient service. It is now a key differentiator as customers are unwilling to put up with poor
5 tips for choosing a conversational AI platform
Conversational AI has continued to grow, recording about 25% year over year increase in its use in standard business practices. By 2020, 34% of businesses
How to successfully automate customer service
About 40% of customer service inquiries are repetitive and easy to solve. Sadly, customers wait on the phone for about five minutes for responses to
How to use Facebook Messenger chatbots for business
There are about 1.3 billion people who use Facebook Messenger every month. And according to Facebook, about 78% of people message a business every month.
